Setting Up Slack Integration

Setting Up Slack Integration

CloudShare Slack integration enables instructors to receive assistance request notifications directly via Slack. This can be particularly valuable for self-paced experiences.  
Slack integration is not done via the Integrations Hub, but from each experience’s Editor page. 

To start, click the Training tab and select the experience you want to enable Slack in. Click the Editor button at the top right. You can also open the Editor of the experience you want to enable Slack in by clicking the three vertical dots to the right of the right and selecting Open Editor.

Once you are in the Editor:

1. Click the Assist Me icon from the right panel. This will open the Assistance Request panel, where you can then click the Add Channel button.
2. Select the Slack channel where you wish to receive messages, click Allow, and return to the Experience page.
3. Return to the Editor and click Assist Me. Make sure the selected Slack channel is listed in the Assistance Request window, matches the selected channel, and that the Enable Sending Messages toggle button is turned ON (you can come back here and click the toggle button to turn the Slack integration off at any time). 
4. Click the Save button at the top-right corner of the screen to apply the changes.

Using the Slack Integration

Once Slack is added to an experience, you’ll receive messages from the CloudShare Experience Assistant letting you know of any assistance requests from sales participants.

Click Take me to the experience to be redirected to the Accelerate Console where you can see the request and respond.